Data Protection

Wenvip Privacy Policy — How We Protect Your Information

This page explains in detail how seriously Wenvip takes your personal data — what information is collected, why it's collected, how it's kept secure, and what rights you have.

Last Updated: January 2026 English Version
256-bit SSL Encryption Never Sold to Third Parties You're in Control

How wenvip Protects Your Information

The cards below summarise the key points of wenvip's Privacy Policy.

Limits on Data Collection

Wenvip only collects information that is strictly necessary to provide its services. No unnecessary data is gathered, and the amount of data collected is kept to an absolute minimum.

Minimal Collection

Maximum-Level Protection

All your data is protected with 256-bit SSL encryption. Additional security layers are applied at the server level, and regular security audits are conducted.

256-bit Encryption

Never Sold to Third Parties

Wenvip never sells your personal data. Limited information may be shared with specific service partners, but they are equally bound by the same data protection standards.

Sale Prohibited

Your Control

You have the right to view, correct, or delete your data at any time. You can also request a copy of your data or opt out of marketing communications at any time.

Your Rights

Retained for a Set Period

Your data is not kept longer than necessary. It is deleted within a set period after account closure, except where legal obligations require otherwise.

Defined Duration

Transparency in Plain Language

Wenvip's Privacy Policy is written in plain language — not dense legal jargon. What you're reading is meant to be understood, and that's exactly the point.

In Plain English

Data Protection Team

For any privacy-related queries, contact our Data Protection Team directly.

Email: support@wenvip.click
Live Chat: Available 24/7

This Privacy Policy applies to all Wenvip platform services — including the website, mobile app, and all associated digital channels. Using any Wenvip service means you agree to this policy.

1

What Data We Collect

Wenvip collects two types of information from you — information you provide directly, and information generated automatically as you use the platform.

Information you provide directly:

  • At registration: full name, date of birth, mobile number, and email address.
  • During KYC verification: a photo of your national ID or passport, and proof of address.
  • Payment transaction details: mobile banking number (bKash, Nagad, Rocket), transaction amount and time.
  • When contacting support: the content of your messages, complaints, or inquiries.

Automatically Collected Information:

  • Device Information: mobile model, operating system, browser version.
  • Network Information: IP address, internet connection type.
  • Usage data: which pages you visited and for how long, where you clicked, and your betting history.
  • Cookie & session data: login session information and preference settings.

Wenvip never collects your bank account password, mPIN, or full login credentials for any payment app. Only the mobile number required to complete a payment transaction is collected.


2

How Your Data Is Used

Wenvip uses your data for specific, defined purposes — not vague or unnecessary ones. Every use has a clear reason behind it.

Data Type Purpose of Use Legal Basis
Identity Information Account verification, prevention of multiple accounts Contractual Requirements
Contact Information Sending OTPs, support communications, and important notifications Contractual Requirements
Payment Information Transaction processing, fraud prevention, AML Legal Obligations
Betting History Dispute resolution, responsible gambling monitoring Legitimate Interests
Device & IP Information Security & Fraud Detection Legitimate Interests
Usage Patterns Service improvement and personalised experience Consent

Marketing communications, such as promotional SMS or emails, are only sent with your consent. You can withdraw that consent at any time — either through your account settings or by contacting our support team.


3

Who Your Data Is Shared With

Wenvip never sells your data. However, limited information may be shared with certain third parties solely for the purpose of providing our services.

Parties Your Information May Be Shared With:

  • Payment Processors: Payment gateways such as bKash, Nagad, or Rocket — only the information necessary to complete a transaction.
  • KYC Verification Services: Approved third parties for identity verification — only the necessary documentation will be shared.
  • Game Software Providers: Limited session data used to operate Live Casino or slots games.
  • Cybersecurity Services: For fraud detection and prevention.
  • Law Enforcement Agencies: By court order or legal obligation — only the minimum information necessary.

All third parties working with Wenvip are required to sign agreements committing to the same standard of data protection. They are not permitted to use the information they receive for their own business purposes.

Wenvip does not share your information with any advertising networks or data brokers, and there are no plans to change this policy in the future.


4

How Long Your Data Is Stored

Wenvip does not retain your data for longer than necessary. Data is held for as long as your account is active in order to provide our services. After account closure, different retention periods apply depending on the type of data.

  • Identity & KYC Information: Up to 5 years after account closure — as required under anti-money laundering regulations.
  • Transaction Records: 5 years — in accordance with financial regulations.
  • Betting History: 2 years after account closure — for dispute resolution purposes.
  • Support Conversations: 1 year.
  • Cookies & Session Data: Upon session end, or after a maximum of 30 days.
  • Marketing Consent Records: 3 years after consent withdrawal — retained as legal evidence.

Once the retention period expires, Wenvip securely deletes your data or anonymizes it so that you can no longer be identified.


5

Cookies & Tracking Technologies

Wenvip's website and app use cookies — small text files stored on your device that help the platform remember your preferences.

You can manage cookies through your browser settings. However, disabling essential cookies may limit your access to many platform features.


6

Your Data Rights

You have specific rights over your own data. Wenvip respects these rights and aims to fulfill any request within 30 days.

1
Right of Access

You can request a copy of the information we hold about you. Requests submitted by email will be fulfilled within 30 days.

2
Right to Rectification

If any of your information is incorrect, you can request a correction. Our support team will get it sorted quickly.

3
Right to Erasure

In certain circumstances, you may request that your data be deleted. Data retained due to legal obligations may be exempt.

4
Right to Restrict Processing

You can request that the use of your data be restricted for specific reasons, such as while a dispute about the accuracy of that data is being resolved.

5
Right to Portability

You can receive your data in a structured, easy-to-read format and transfer it to another service.

6
Right to Object

You may object to your data being used for marketing purposes at any time. Your data will stop being used for that purpose as soon as your objection is received.

To exercise any of your rights, email support@wenvip.click or reach out via live chat. Your request will be processed once your identity has been verified.


7

Child Data Protection

Wenvip strictly prohibits anyone under the age of 18 from using its services. We do not knowingly collect data from anyone under 18.

Should we become aware that personal data of anyone under 18 has been collected, that data will be deleted immediately and the associated account will be closed.

If a parent discovers that their child has created an account on Wenvip, please contact us immediately at support@wenvip.click. We will take swift action.


8

Data Security Measures

Wenvip uses multiple layers of security to protect your data — not just technical safeguards, but organizational measures as well.

  • 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
  • Two-factor authentication (2FA): An additional security option at login.
  • Regular Security Audits: Third-party security experts conduct regular system audits.
  • Access Controls: Only designated staff can access specific categories of data.
  • Unusual Activity Monitoring: 24/7 system monitoring.
  • Data Backup: Data is securely backed up and can be fully restored in the event of an incident.

In the event of a data breach, affected users will be notified promptly and the relevant authorities will be informed.

That said, no method of transmission over the internet is 100% secure. You can also play your part in protecting your account — keep your password private, avoid public Wi-Fi, and don't click on suspicious links.


9

Privacy Policy Updates

Wenvip may update this Privacy Policy as needed — typically due to technical changes, the introduction of new services, or changes in applicable law.

For significant changes, members will be notified by email or via an in-platform notification. The date of the latest update is always displayed at the top of the page.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

Make a habit of checking this page regularly. When the policy is updated, the date at the top of the page will change — that's your signal that something new has been added.


10

Contact Us

If you have any questions about this Privacy Policy, wish to make a request regarding your data, or have a complaint, please contact wenvip's Data Protection Team.

  • Email: support@wenvip.click
  • Live Chat: Click the chat button on the website — available 24/7.
  • Language: Bengali or English — whichever you're more comfortable with.

Once your request is received, we will verify your identity and respond within 30 days. For complex requests, this may be extended to a maximum of 60 days — you will be notified in advance if that is the case.

Your data is safe — get started with wenvip today

Now that you've read the Privacy Policy, you can see just how transparently Wenvip handles your data. Register now and start betting safely.

Your Data Is Never Sold SSL Secured In Your Control Support in Bengali

Have a question?

Permanently closing your Wenvip account is straightforward. Simply request account closure via live chat or by emailing support@wenvip.click. For faster identity verification, it helps to submit the request from your registered mobile number or email address.

Please withdraw any remaining balance before closing your account — withdrawals will not be possible after closure. After submitting your request, Within 7 business days Your account will be closed. Regarding your data: most information will be gradually deleted, however KYC records and transaction history must be retained for a set period (typically 5 years) due to legal obligations. Full details are available in the "How Long We Keep Your Data" section of this page. Should you wish to rejoin in the future, a new account will need to be created.

There are a few common reasons an account may get locked. The most frequent is entering an incorrect password several times in a row — in which case the account is usually 30 Minutes unlocked automatically after a set period. Other reasons include detection of suspicious login activity, a pending KYC verification, or an ongoing investigation into a policy violation.

For a quick resolution, head to Wenvip's live chat — you can start a chat on wenvip.click even without logging in. Have your registered mobile number and name ready. The support team will verify the issue and resolve it promptly. If your account was locked for security reasons — such as a login attempt from an unrecognized device — your identity will be verified and your password reset. The whole process typically takes 15–30 minutes.
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